Artificial Intelligence in the Insurance Sector

One of the most exciting topics of recent times is that of Artificial Intelligence (AI) and its applications and repercussions. In this 20th issue of Consorseguros Digital we focus on AI, emphasizing their uses and implications for the insurance industry.

Both the economy and society as a whole are caught up in a pervasive digital transformation, and in recent years significant advances in using new technologies have been made in the financial sector and within that sector, the insurance subsector. These advances are here to stay.

Artificial intelligence's mathematical underpinnings were laid down decades ago, and it is now expanding into every corner of today's society and giving rise to sweeping changes in the business sphere. Some may look at it as just a technology fad, but we would seem to be in the midst of something that runs much deeper, comparable to the impact made by the Internet and widespread use of email in their day.

AI is transforming every aspect of the insurance industry value chain from product personalisation to claims handling and customer service. As the technology advances, it is expected that it will be integrated further and deeper within the insurance sector, resulting in heightened efficiency and enhanced results for insurance companies and their customers .

The field of artificial intelligence (AI) has been in a state of constant flux all through its decades of research and development. Since its inception in the 1950s, when pioneers like Alan Turing and John McCarthy laid the theoretical foundations for artificial intelligence, to its practical implementation today, AI has been on a journey that has redefined multiple facets of our lives.

Natural disasters have occurred throughout history and have forced societies to adapt, prepare, and evolve, carrying mankind to its current level of safety and development. While development has brought us greater protection from hazards, it seems that society often forgets that events like these even exist and are a real possibility. They only come to mind when they actually occur .

In a context where Artificial Intelligence (AI) no longer needs evangelists and even the Government of Spain has decided to invest massively in this technology, there arises both an opportunity and a simultaneous challenge for businesses and public administrations in the country.

Civil liability and insurance are two different concepts that need to be considered separately, even though they both come together in third-party liability insurance.

Michael Wooldridge, the author, describes himself as belonging to the first generation of humans that fooled around with computers as a teenager and thinks that AI is neither as powerful or as advanced as one might be led to believe. Without shying away from the technical details but in a highly readable manner with lots of examples that are easy to understand, he sets out the basic concepts of AI and explains how it has grown into the powerful field we know today .